Older Adults Outreach Coordinator (NAP)

Queens Borough Public Library•Town of Islip, NY

About The Position

Queens Public Library is seeking an Older Adults Outreach Coordinator for its New Americans Program (NAP). Reporting to the Assistant Director, this role plans, coordinates, and evaluates innovative, culturally responsive programs in multiple languages for older adult immigrants across the QPL system. Programs may be in person, virtual, or hybrid, and include activities such as exercise classes, creative aging, arts and crafts, and writing. The coordinator develops partnerships with Queens-based organizations to expand participation and connect older adults with benefits and services. The role also supports community libraries in growing local outreach and programming, coordinates with internal departments and external presenters, and provides on-site support at program locations. Administrative work includes scheduling, marketing-system entries, program paperwork, and collecting and analyzing program data. Local travel is required; the schedule may include occasional evenings and weekends. This is a temporary, grant-funded, non-union position through June 30, 2028.

Requirements

Bachelor’s degree.
3–5 years of experience working with older adults.
Fluency in languages spoken in Queens.
3–5 years of experience in community programming, public library services, event coordination, or cultural services, with a focus on designing and delivering programs for older adults and/or immigrant populations.
Ability to manage complex program schedules, coordinate with external partners, and navigate virtual and hybrid technologies such as Zoom and social media platforms.
Demonstrated public service experience and ability to work well with a diverse public in a friendly, courteous, and professional manner.
Attention to detail and strong interpersonal, oral, and written communication skills.
Strong organization and planning skills.
Proficiency with computer software applications, including Office Suite, Word, Excel, PowerPoint, and social media.
Ability to work both as part of a team and independently on projects.
Flexibility and reliability.
Commitment to serving all communities in Queens.

Nice To Haves

Fluency in Spanish, speaking and writing, is highly preferred.
Master’s degree in library and information science (MLIS/MLS), Social Work (MSW), Public Administration, or a related field.
Familiarity with and established relationships with senior centers, community-based organizations serving older adults, and immigrant-serving networks in Queens or the New York City area.
Experience developing culturally responsive creative aging, health and wellness, or social-connection programs for diverse older adult communities.

Responsibilities

Plan, implement, monitor, and evaluate in-person, virtual, and hybrid programs for older adults in multiple languages across the QPL system.
Manage the NAP program calendar for older adult immigrants and coordinate day-to-day scheduling.
Arrange physical and technical room setups with community library staff, direct presenters and library staff, and coordinate programs through regular correspondence.
Coordinate programming with PSD program coordinators, community library managers, and QPL departments such as Finance, Marketing, IT, and Purchasing.
Provide on-site support at community library program sites.
Research, identify, and maintain partnerships with senior-serving organizations, cultural centers, senior centers, and faith-based groups.
Recruit, vet, and collaborate with external presenters, cultural experts, and community organizations.
Conduct outreach visits to organizations and Senior Centers serving immigrant seniors to identify needs and present QPL programs and services.
Connect older adult immigrant customers with library programs, external benefits, and local social services.
Represent NAP at community fairs and events in coordination with the Community Engagement Department, and represent QPL at relevant library meetings and conferences.
Support community library staff in building sustained local engagement and social-connection activities in other languages.
Share successful programming models and opportunities through training, presentations, and regular communication.
Create program entries in the LAMPS marketing database, including descriptions, attendance tracking, evaluation, and marketing information.
Act as backup for SAP entries involving vendor contracts, purchase orders, requisitions, and goods receipts, and process required program paperwork promptly.
Collect and analyze program statistics, surveys, and evaluations for funder reports and to track demographic changes in Queens.
Perform other duties as assigned.