Office Support Specialist II 2026-02703

State of Wyoming•Cheyenne, WY

2d•Onsite

About The Position

The Wyoming Department of Environmental Quality’s Solid and Hazardous Waste Division is hiring an Office Support Specialist II to provide administrative assistance to the Division and the general public. The role supports compliance with State and Division policies, assists the Division Administrator with a variety of tasks, serves as a point of contact for the public, and helps ensure smooth Division operations. The position is based in a professional office setting and may occasionally travel to other DEQ offices.

Requirements

Associate’s degree, typically in Business; alternatively, 2–4 years of progressive work experience in Business Office Communications with knowledge at the Office Support Specialist I level.
Alternatively, 0–2 years of progressive work experience in Business Office Communications with knowledge at the Office Support Specialist I level, alongside the stated education requirement.
Technological knowledge of computer application systems and comfort using software such as Word, Excel, Google, Google Docs, Smartsheet, and SharePoint, as well as internal and online database systems.
Good verbal and written communication skills when working with the public and staff.
Ability to use and perform general maintenance on office equipment.
Ability to organize, prioritize, solve problems, and provide strong customer service.
Ability to proofread accurately and seek clarification when needed.
Experience working in a team-oriented, collaborative environment and ability to work well with others.
Knowledge of techniques for providing a high level of customer service.
Knowledge of recordkeeping and reporting principles and procedures, basic accounts payable, and purchasing.
Knowledge and skill in reviewing and editing documents for accuracy and completeness.
Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
Strong organizational and attention-to-detail skills.
Ability to exercise independent judgment and decision-making to ensure program requirements are met and procedures are followed.
Ability to work with people with developmental disabilities and cooperate with staff and the general public.

Responsibilities

Administer the Division’s records management system, including managing correspondence and documents sent and received by its Lander, Casper, Sheridan, and Cheyenne offices.
Manage the digital database, add metadata to existing files, and coordinate with the Records and Database Management Specialist to ensure digital records are present and accessible to staff.
Assist with the rulemaking process, including planning, scheduling, and arranging public meetings and Advisory Board meetings.
Greet and screen visitors, assess their needs, and refer them to appropriate staff or support agencies.
Answer the Division’s main phone number and route calls to appropriate staff.
Screen, correct, and proofread documents for formatting, punctuation, grammar, accuracy, and completeness.
Resolve problems and recommend improvements.
Provide general administrative assistance and customer service to the Division and public.
Coordinate calendars for meetings and conference calls among the director, Division Administrator, and program managers.
Report executive time weekly and vehicle mileage as necessary.
Obtain travel permissions and make staff travel arrangements.
Monitor fiscal documentation, including travel and expense vouchers, state purchase card accounting, and requisitions.
Coordinate publication of public notices about Division activities and comment opportunities in newspapers, on the website, and through email delivery systems, ensuring accuracy, statutory compliance, and appropriate budget codes.