Senior Office Support Specialist 2026-02578

State of Wyoming•Cheyenne, WY

About The Position

The Senior Office Support Specialist works under limited supervision for the Wyoming Department of Fire Prevention and Electrical Safety, providing advanced administrative and support services for agency operations, section managers, and leadership. The role applies advanced office skills and knowledge of agency procedures and state codes to handle complex assignments involving plan reviews, inspection records, licensing, public records requests, and general agency operations. The position provides customer service and procedural assistance to contractors, electricians, fire officials, government entities, and the public; maintains accurate records and databases; supports regulatory documentation and records retention; and assists agency sections with communications, mailings, procurement, scheduling, travel arrangements, and document preparation.

Requirements

Bachelor's degree, typically in Business; alternatively, 3–4 years of progressive experience in Business Office Communications with knowledge at the Office Support Specialist II level.
Alternatively, 0–1 year of progressive work experience, typically in Business Office Communications, with acquired knowledge at the Office Support Specialist II level.
Knowledge of agency policies, state administrative procedures, general office practices, and advanced administrative support skills.
Interpersonal, oral and written communication skills, accuracy, and strong attention to detail.
Ability to interpret administrative rules, regulatory documentation, and legal records.
Strong organizational and planning skills.
Proficiency with a variety of office equipment and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to work independently in a goal-driven environment, develop and follow standard operating procedures, and build effective working relationships with coworkers, regulatory boards, and the public.

Nice To Haves

Associate's degree in Business or Public Administration, or three years of progressive work experience in administrative support, records management, customer service, or regulatory/permitting processes.

Responsibilities

Provide high-level customer service and technical procedural assistance to contractors, electricians, local fire officials, state and federal entities, and the general public.
Perform quality assurance and quality control when entering current and historic information into state licensing, inspection, and administrative databases.
Respond verbally and in writing to inquiries about electrical licensing, plan review status, fire safety standards, and formal public records requests.
Route and archive final documents, inspection files, and permits according to state records retention schedules.
Maintain agency files, database records, and regulatory documentation accurately.
Prepare outgoing mail packages, including regular mailings, mass license renewals, and certified mailings, and ensure correct budget code allocation.
Provide comprehensive administrative support to agency sections, including specialized projects, incoming mail, multi-line phone systems, and regulatory reports.
Determine and procure office supplies and materials in accordance with state procurement procedures.
Schedule meetings, coordinate hearings or training sessions, and arrange travel and rooms as appropriate.
Create, edit, and proofread official correspondence, public notices, and administrative documents for agency leadership and managers.