Office Support Assistant (Night Desk Clerk)

University of North Texas System • Denton, TX

2d • $32,240 - $32,240 • Onsite

About The Position

The Office Support Assistant serves the full-time staff member at the front desk overnight, providing a welcoming, safe, and secure environment for residence hall residents. The position reports crisis and maintenance issues to on-call staff and provides customer support and administrative follow-up. It is part of UNT Housing and Residence Life, which serves more than 6,400 students across 14 residence halls.

Requirements

• High school diploma.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Ability to work under pressure, adjust to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep records, assemble and organize data, and prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan, and organize assignments and tasks.
• Ability to handle confidential tasks using judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of the policies, practices, procedures, and terminology of the assigned function.

Responsibilities

• Maintain a physical and active presence at the desk.
• Monitor security camera feeds and doorways attentively and promptly.
• Interact with students and staff.
• Engage with residents and other customers in a welcoming and professional manner and provide consistent, reliable, responsive customer service.
• Respond appropriately to situations and crises and document follow-up, including facilities, maintenance, and student issues.
• Maintain an accurate inventory of residence hall keys throughout the year.
• Maintain and update roster records for emergency and administrative purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED