Office Support Assistant (Night Desk Clerk)

University of North Texas System • Denton, TX

1d • Onsite

About The Position

The Office Support Assistant serves as the full-time staff member at the front desk overnight, providing a welcoming, safe, and secure environment for residence hall residents. The position reports crisis and maintenance issues to on-call staff while providing customer support and administrative follow-up.

The Department of Housing and Residence Life at the University of North Texas serves more than 6,400 students across 14 residence halls. It supports the university’s mission by promoting safe and inclusive living environments, fostering student connections and campus engagement, and providing learning opportunities.

Requirements

• High school diploma.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Ability to work under pressure, adjust to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep records, assemble and organize data, and prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan, and organize assignments and tasks.
• Ability to work on confidential tasks using judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of the policies, practices, procedures, and terminology of the assigned function.
• Applicants must submit at least two professional references as part of their application.

Responsibilities

• Maintain a physical and active presence at the desk.
• Monitor security camera feeds and doorways attentively and respond in a timely manner.
• Interact with students and staff.
• Engage with residents and other customers in a welcoming and professional manner, providing consistent, reliable, and responsive customer service.
• Respond appropriately to situations and crises and follow up with proper documentation, including facilities, maintenance, and student issues.
• Maintain an accurate inventory of residence hall keys throughout the year.
• Maintain and update roster records for emergency and administrative purposes.
• Report crisis and maintenance issues to on-call staff and provide administrative follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED