Medical Receptionist

Family Services Inc. • Highland, NY

90d • $19 - $19 • Onsite

About The Position

The Office Specialist provides clerical support to an outpatient behavioral health center. This role involves greeting clients and visitors, scheduling appointments both in-person and via Zoom, making reminder calls to clients, collecting copays and service fees, answering and routing calls, and maintaining organized documentation. Additionally, the position handles routine clerical tasks such as filing, photocopying, faxing, managing office supplies, and sorting/distributing mail.

Requirements

• Graduation from high school or possession of a high school equivalency diploma.
• One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship.
• Knowledge of grammar, spelling, punctuation, and required formats.
• Knowledge of software packages for word processing and database management.
• Knowledge of office practices for interacting with staff and the public, processing workflow, and filing/retrieving information.
• Knowledge of arithmetic to verify calculations.
• Skill in operating office automation equipment.
• Ability to learn and work within procedures and guidelines.
• Ability to provide basic information and direction to clients, public, and others.
• Ability to collect and record fees.
• Ability to develop and maintain collaborative and supportive working relationships.
• Ability to inform Clinic Director of relevant clinical and administrative issues.
• Ability to support program goals and system improvements/changes.
• Must be authorized to work in the United States without work sponsorship.

Responsibilities

• Scheduling appointments, including checking clients in and out.
• Making reminder phone calls for upcoming appointments.
• Performing skilled keyboarding and accurate data entry in an electronic medical record system.
• Handling reception duties, including providing routine information about clinic procedures and services.
• Collecting fees, including service fees, copays, deductibles, and invoice payments.
• Reviewing records and documents for completeness, compliance, and accuracy.
• Scanning and filing materials in the record system according to guidelines.
• Maintaining records of time and benefit usage, employee certification, and training.
• Providing coverage within and at other clinics within the agency as requested.
• Adhering to prescribed privacy practices and HIPAA regulations.
• Supporting Full Time Office Specialists to ensure completeness of daily tasks.
• Performing other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED