Office Specialist II, Manheim

Cox Communications•Tolleson, AZ

2d•Onsite

About The Position

The Office Specialist II supports the general office function of the Auction in collaboration with the Office Supervisor/Manager. The role ensures sales paperwork and documents are accurate and complete, assists customers with issues in the sales process, and provides service to dealers. The position is based at a specified Cox location, has no remote option, and works a day shift. The stated hourly base pay range is $18.17–$27.31; additional compensation may include commission and/or an incentive program. The role handles sales balancing, customer inquiries and problem resolution, DMV compliance and title issues, and floor-plan administration. It also maintains office equipment and supplies, assists vendors and customers with questions about procedures and services, and supports safety activities and company policies. The position requires prolonged sitting or standing and visual abilities including close, distance, color, and depth perception.

Requirements

High school diploma or GED.
Three years of experience in a related field, such as office coordination, office management, clerical work, or administration.
Strong communication and interaction skills.
Effective supervisory, office management, and organizational skills.
Good computer and software knowledge, including AS400.
Well-organized, thorough, and attentive to detail.
Self-starter able to work problems through to successful completion.
Team-oriented, pleasant, and professional demeanor.
Willingness to work closely with others, often under tight time constraints.
Ability to work well with others and maintain focus and productivity under compressed deadlines.
Working knowledge of multi-state title and DMV requirements.
Ability to sit or stand for prolonged periods.
Visual abilities including close, distance, color, and depth perception.
Must clear a pre-employment drug test.
Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

Experience in the automobile industry or auction business.

Responsibilities

Balance all sales.
Respond to customer inquiries and resolve problems that may occur in the sales process.
Provide accurate, friendly service to dealers and coordinate with other departments to resolve customer problems.
Monitor DMV laws and regulations, stay current on changes, and ensure conformity with DMV requirements.
Assist with resolving title issues.
Administer floor plans by ensuring dealers are registered for floor-plan use, confirming availability, and preparing floor-plan agreements and summaries.
Maintain and monitor office equipment.
Maintain and communicate inventory levels and ordering of office and block supplies.
Assist with other duties, vendors, and questions about procedures and services as needed.
Follow safety and health procedures, model safe behaviors, and support safety activities aligned with Safety Excellence.
Champion Cox/Manheim values and treat employees with respect.
Follow company policies and procedures related to employee and customer conduct.
Perform other duties as assigned by the manager.

Benefits

Minimum of sixteen hours of paid time off each month.
Seven paid holidays throughout the calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential retirement planning through a 401(k).
Potential sick leave and flexible vacation/wellness days.