Commercial Services Specialist II (Manheim)

Cox Communications • Riverside, CA

4d • Onsite

About The Position

At Manheim, a Cox Automotive company, the Commercial Services Specialist II provides operational support throughout vehicle sales, maintaining accurate vehicle information, assisting customers, and coordinating with teams to keep transactions on track. The role serves as a primary contact for client issues, including complex accounts, and works with national sales teams, auction representatives, post-sale teams, and other stakeholders. The specialist helps clients understand auction processes and vehicle requirements, coordinates sale preparation and sale-day activities, supports transportation and post-sale work, and ensures accurate documentation and customer service.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination of education or certification beyond high school may qualify.
• Strong organizational, problem-solving, relationship-building, and interpersonal skills.

Nice To Haves

• Bachelor’s degree in a related discipline.
• Experience using Salesforce, AS400, Workbench, and Excel.
• Previous experience as a Commercial Services Specialist.

Responsibilities

• Serve as the primary point of contact for resolving client issues across accounts ranging from simple to complex, collaborating with national sales teams, auction representatives, post-sale teams, and other stakeholders.
• Assist with customer care issues and respond professionally to dealer and commercial client inquiries, problems, or concerns, escalating when necessary.
• Build positive relationships with assigned clients, understand their vehicle requirements, and explain auction processes, vehicle availability, sale preparation, and delivery.
• Follow account-specific procedures with national account representatives to prepare vehicle sale runs, including run order, scheduling, customer notices, and reporting.
• Monitor vehicle sale processes and coordinate with auctioneers, department managers, national commercial sales teams, and other coordinators to ensure vehicles cross the auction block or are effectively rerun on sale day.
• Examine vehicles in the sales lineup and use Auto Check to verify inventory specifications, identify missing vehicles, and coordinate with account representatives to ensure sale preparation, imaging, and announcements are complete.
• Coordinate vehicle transportation, ensuring timely delivery and resolving emerging issues.
• Review condition reports and capture required announcements, including structural, flood, true miles unknown, AS IS under NAAA mileage and age guidelines, branded title, and manufacturer buyback disclosures.
• Educate national clients about complementary company products and services and upsell when appropriate.
• Work with other Manheim departments on post-sale activities, accounts receivable, and related matters.
• Generate file jackets for client audits containing condition reports and invoices for work performed and transportation.
• Coordinate redemptions by scheduling consumer vehicle pickups, facilitating payments, ensuring proper documentation, providing customer service, and resolving issues professionally.
• Collaborate with Accounts Receivable to send invoices as needed.
• Prioritize assigned tasks with an understanding of their role in the full lifecycle of auctioned vehicles.

Benefits

• At least 16 hours of paid time off each month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); sick leave; parental leave; flexible vacation/wellness days; and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED