Commercial Services Specialist II (Manheim)

Cox Enterprises • Riverside, CA

6d • $24 - $36 • Onsite

About The Position

At Manheim, a Cox Automotive company, the Commercial Services Specialist II provides operational support throughout vehicle sales. The role maintains accurate vehicle information, supports customers, and coordinates across teams to keep transactions on track from start to finish. It serves as a primary contact for client issues, supports sale-day operations, coordinates transportation and redemptions, and assists with post-sale activities and audits.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination of qualifications, including any degree or certification beyond a high school diploma or GED.
• Strong organizational, problem-solving, relationship-building, and interpersonal skills.

Nice To Haves

• Bachelor’s degree in a related discipline.
• Experience using Salesforce, AS400, Workbench, and Excel.
• Previous experience as a Commercial Services Specialist.

Responsibilities

• Serve as the primary point of contact for resolving client issues, including complex accounts, while collaborating with national sales, auction representatives, post-sale teams, and other stakeholders.
• Respond professionally to dealer and commercial client inquiries and concerns, escalating issues when needed; build relationships with assigned clients and explain auction processes, vehicle availability, sale preparation, and delivery.
• Follow account-specific procedures with national account representatives to prepare vehicle sale runs, including run order, scheduling, customer notices, and reporting.
• Monitor vehicle sales and coordinate with auctioneers, department managers, national commercial sales teams, and other coordinators to ensure vehicles cross the auction block or are rerun effectively.
• Examine vehicles in the sales lineup, use Auto Check to verify inventory specifications, identify missing vehicles, and coordinate sale preparation, imaging, and announcements with account representatives.
• Coordinate vehicle transportation, timely delivery, and resolution of transportation issues.
• Review Condition Reports and capture required announcements, including structural or flood information, true miles unknown, AS IS under NAAA guidelines, branded titles, and manufacturer buybacks.
• Educate and upsell national clients on complementary company products and services; coordinate with Manheim departments on post-sale activities, accounts receivable, and other matters.
• Generate file jackets for client audits containing condition reports and invoices for work performed and transportation.
• Coordinate vehicle redemptions by scheduling consumer pickups, facilitating payments, ensuring proper documentation, providing customer service, and resolving issues.
• Collaborate with Accounts Receivable to send invoices as needed.
• Prioritize assigned tasks in relation to the full lifecycle of auctioned vehicles.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Potential access to medical, dental, and vision insurance.
• Potential access to a 401(k) retirement plan.
• Potential access to sick leave, parental leave, and flexible vacation or wellness days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED