Commercial Services Specialist II (Manheim)
About The Position
Cox Automotive is seeking a Commercial Services Specialist II to serve as a primary point of contact for assigned commercial accounts. This role involves building and maintaining strong relationships with clients, dealers, lenders, and internal departments, while providing exceptional customer service. The specialist will handle administrative operations such as processing vehicle run lists, account updates, and maintaining accurate records in auction management systems. Additionally, they will support sale activities, ensure documentation compliance, generate reports, and collaborate with various internal departments to resolve issues and improve operational efficiency.
Requirements
- High school diploma/GED and 3 years of experience in a related field.
- Strong organizational, problem-solving, relationship-building and interpersonal skills.
Nice To Haves
- Bachelor’s degree in a related discipline
- Experience using Salesforce, AS400, Workbench and Excel
- Previous experience as a Commercial Services Specialist
Responsibilities
- Serve as a primary point of contact for assigned commercial accounts.
- Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
- Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
- Maintain accurate customer records and account information in auction management systems.
- Review and verify vehicle information for accuracy and completeness.
- Assist with scheduling, vehicle assignments, and inventory management activities.
- Coordinate pre-sale and post-sale activities for commercial consignors.
- Prepare auction sale packages, reports, and account summaries.
- Monitor vehicle movement through the auction process and resolve discrepancies.
- Ensure vehicles are properly represented and marketed according to client requirements.
- Verify ownership documents, titles, and required paperwork.
- Ensure compliance with company policies, state regulations, and client-specific requirements.
- Maintain confidential customer and vehicle information.
- Support audit activities and documentation reviews as needed.
- Generate and distribute operational reports to clients and management.
- Track account performance metrics and key service indicators.
- Identify process improvement opportunities and recommend solutions.
- Assist leadership with data analysis and account performance reviews.
- Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
- Coordinate issue resolution to ensure timely customer satisfaction.
- Support special projects and initiatives that improve operational efficiency.
Benefits
- Sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
