Business Services Specialist II, Manheim

Cox Communications • Tolleson, AZ

2d • Onsite

About The Position

As a Business Services Specialist II, you'll be the go-to expert for ensuring compliance with service level agreements and contractual obligations. This role is crucial for the backbone of our retail operations.

Requirements

• A High School Diploma/GED and 3 years office experience required.
• Strong communication and interaction skills required.
• Effective and competent supervisory, office management, and organizational skills required.
• Good computer and software knowledge, including AS400 essential.
• Must be well-organized, thorough, and attentive to details.
• Must be a self-starter able to work problems through to successful completion.
• Must be team-oriented, pleasant, and professional.
• Must be willing to work closely with others, often under tight time constraints.
• Ability to work well with others and maintain focus and productivity under compressed deadlines is required.
• Ability to sit or stand for prolonged periods of time.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Experience in the automobile industry or the Auction business preferred.

Responsibilities

• Oversee daily arbitration lists for Phoenix and Tucson, ensuring smooth operations.
• Enter inspections in VCF, update Salesforce notes, and manage dealership send-outs.
• Respond to arbitration emails from various auctions, coordinating inspections, estimates, and rechecks.
• Develop and implement changes to enhance efficiency and transparency.
• Work with reporting to facilitate cooperation across all recon shops (Mech, Body, Cert, etc.).
• Address inquiries and resolve issues, providing accurate and friendly service.
• Perform data entry in AS 400 and other systems as needed.
• Maintain effective communications and ensure customer requirements are met.
• Maintain and communicate office inventory and ordering.
• Support all safety activities and champion company values.
• Set an example in behavior, championing company values and ensuring respectful treatment of all employees.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED