Title Specialist II (Manheim)
About The Position
Review titles for negotiability, sign and reassign titles for sellers and buyers. Complete application for new title on behalf of clients as needed. Complete repossession affidavits as needed. Complete affidavit of corrections as needed. Answer communications from all clients on title questions and issues to resolution, escalating if necessary. Troubleshoot and resolve title issues on behalf of all clients according to state specific title requirements. Communicate effectively with BMV/DMV agencies. Monitor aging of titles following departmental procedures and policies. Process documents received from clients to complete title follow-up. Assess and determine proper outcomes for title release requests. Post charges to unit for work. Submit check requests for work through Oracle.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field.
- Previous vehicle title experience and title handling.
- Strong organizational skills and be very detail oriented.
- Ability to type and use 10-key proficiently.
- Effective communication skills and strong customer service attitude.
- Ability to recognize title brands and other relevant notations related to titles.
- Must be able to clear a pre-employment drug test.
- Must currently be authorized to work in the United States for any employer without current or future sponsorship.
Nice To Haves
- Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
- 5 years’ experience in a related field.
- Willingness to become an New Jersey Notary.
Responsibilities
- Review titles for negotiability, sign and reassign titles for sellers and buyers.
- Complete application for new title on behalf of clients as needed.
- Complete repossession affidavits as needed.
- Complete affidavit of corrections as needed.
- Answer communications from all clients on title questions and issues to resolution, escalating if necessary.
- Troubleshoot and resolve title issues on behalf of all clients according to state specific title requirements.
- Communicate effectively with BMV/DMV agencies.
- Monitor aging of titles following departmental procedures and policies.
- Process documents received from clients to complete title follow-up.
- Assess and determine proper outcomes for title release requests.
- Post charges to unit for work.
- Submit check requests for work through Oracle.
Benefits
- Minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
