Title Specialist II (Manheim)

Cox Communications • Bordentown, NJ

2d • Onsite

About The Position

The Title Specialist II reviews vehicle titles for negotiability and signs and reassigns titles for sellers and buyers. The role completes new-title applications and title-related affidavits as needed, responds to client questions and issues, and troubleshoots title matters in accordance with state-specific requirements. It also involves communicating with BMV/DMV agencies, monitoring title aging, processing client documents for title follow-up, determining appropriate outcomes for title release requests, posting charges to units, and submitting work-related check requests through Oracle.

This is an individual-contributor role with no remote-work option; the employee must work at a specified Cox location in an office setting. The position works a day shift and does not require travel. Employment is contingent on clearing a pre-employment drug test. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma/GED and 3 years of experience in a related field; alternatively, a different combination may qualify, such as a degree or certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
• Previous vehicle title experience and title handling.
• Strong organizational skills and attention to detail.
• Proficiency in typing and use of a 10-key keypad.
• Effective communication skills and a strong customer-service attitude.
• Ability to recognize title brands and other relevant title notations.
• Must clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Willingness to become a New Jersey Notary.

Responsibilities

• Review titles for negotiability and sign and reassign titles for sellers and buyers.
• Complete applications for new titles on behalf of clients as needed.
• Complete repossession affidavits and affidavits of corrections as needed.
• Respond to client communications about title questions and issues, resolving them or escalating when necessary.
• Troubleshoot and resolve title issues for clients according to state-specific title requirements.
• Communicate with BMV/DMV agencies.
• Monitor title aging according to departmental procedures and policies.
• Process client documents to complete title follow-up.
• Assess and determine appropriate outcomes for title release requests.
• Post charges to units for work.
• Submit check requests for work through Oracle.

Benefits

• A minimum of 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Health care insurance, which may include medical, dental, and vision coverage.
• 401(k) retirement planning.
• Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED