Account Operations Specialist II (Manheim)

Cox Enterprises • Tolleson, AZ

2d • $20 - $30 • Onsite

About The Position

The Account Operations Specialist II serves as a primary point of contact for client issues across accounts of varying complexity, working with auction teams and other stakeholders. The role provides customer service concerning vehicle condition and discrepancies, builds client relationships, and coordinates sale vehicle runs and inventory movement with auction departments.

The specialist examines vehicles in the sales lineup, prepares reconditioning estimates, coordinates and approves reconditioning services, and conducts condition-report and imaging audits. The role uses vehicle inspection knowledge to identify prior paintwork, body repairs, frame damage, and paintless dent repair (PDR); advises clients about auction processes; and recommends or upsells Manheim/CAI products and services. It may also include coordinating redemptions and ensuring proper documentation and compliance with personally identifiable information (PII) policies.

The position requires adherence to Cox reconditioning standards, client service-level agreement (SLA) guidelines, NAAA guidelines, and safety procedures. It also requires proficiency with Microsoft Office and internal business platforms. The work is at a specified Cox location with no remote option, on the day shift, and involves frequent exposure to outdoor weather and moderate noise.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination may qualify, such as a degree or certification beyond a high school diploma/GED in a related discipline, or 5 years of related experience.
• Valid driver’s license.
• Physical ability and mental acuity to perform the duties successfully within required timeframes.

Nice To Haves

• Self-starter able to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Knowledge of condition-report data and vehicle inspection processes, including identifying prior paintwork, auto body repairs, frame damage, and PDR.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmissions.
• Prior experience in vehicle reconditioning and/or general auto body knowledge.

Responsibilities

• Serve as the primary contact for client issues across accounts of varying complexity, collaborating with auction teams and other stakeholders.
• Respond promptly to client inquiries and concerns related to vehicle condition or discrepancies and maintain positive relationships with internal and external stakeholders.
• Coordinate sale vehicle run processes and communicate with auction departments to support inventory movement, organization, and timely reconditioning.
• Build relationships with assigned clients and examine vehicles in the sales lineup for standards and quality.
• Prepare reconditioning estimates, coordinate and approve reconditioning services, and conduct condition-report and imaging audits to reduce policy-loss and goodwill expense risks.
• Use condition-report data and vehicle inspection processes to identify prior paintwork, auto body repairs, frame damage, PDR, and related issues.
• Educate clients about auction processes and recommend or upsell Manheim/CAI products and services based on client needs.
• Prioritize work effectively, maintain professionalism in client relationships, and resolve client issues promptly.
• When responsible for redemptions, coordinate them efficiently, ensure proper documentation, follow PII policies and procedures, and provide customer service.
• Follow Cox standards and guidelines for reconditioning services and maintain quality and accuracy in accordance with client SLA guidelines.
• Apply NAAA guidelines to the placement of vehicle announcements and brands.
• Use Microsoft Office and internal business platforms.
• Follow safety and health procedures and participate in safety activities aligned with Safety Excellence.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer service, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); sick leave; parental leave; and flexible vacation, wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED