Account Operations Specialist II (Manheim)

Cox Communications • Tolleson, AZ

1d • Onsite

About The Position

The Account Operations Specialist II is the primary point of contact for client issues across accounts of varying complexity. The role works with auction teams and other stakeholders to provide responsive customer service and build positive relationships with internal and external clients. This position is performed at a specified Cox location and has no remote-work option.

The specialist coordinates sale-vehicle processes and communicates with auction departments to support the movement and organization of client inventory and timely reconditioning. Responsibilities also include examining vehicles in sales lineups, preparing and approving reconditioning estimates and services, conducting condition reports and imaging audits, and advising clients about auction processes and relevant Manheim/CAI products and services. The role follows Cox standards, client service-level agreements, NAAA guidelines, and safety procedures. It may also involve coordinating redemptions and ensuring documentation and compliance with PII policies.

The position requires a high school diploma or GED plus related experience, or an eligible alternative combination of education and experience. A valid driver’s license is required. The work environment includes frequent exposure to outdoor weather and moderate noise. Employment requires passing a pre-employment drug test; the posting states that marijuana is not currently included in this position’s pre-employment test.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination may qualify, such as a degree or certification beyond a high school diploma/GED in a related discipline, or 5 years of related experience.
• Valid driver’s license required.
• Physical ability and mental acuity to perform the position’s duties successfully within required timeframes and meet business requirements.
• Proficiency with computer software, including Microsoft Office applications and internal business platforms.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
• Must clear a pre-employment drug test.

Nice To Haves

• Self-starter who can work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Proficient knowledge of condition-report data and vehicle-inspection processes, including identifying previous paint, auto-body repairs, frame damage, and PDR.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmissions.
• Prior vehicle-reconditioning experience and/or general auto-body knowledge.

Responsibilities

• Serve as the primary point of contact for client issues across accounts of varying complexity, collaborating with auction teams and stakeholders.
• Respond promptly to client inquiries and concerns about vehicle condition or discrepancies and maintain positive internal and external relationships.
• Coordinate sale-vehicle run processes and communicate with auction departments to ensure client inventory is moved and organized appropriately.
• Help ensure reconditioning services are completed on time and comply with Cox standards, client SLA guidelines, and quality and accuracy requirements.
• Examine vehicles in sales lineups to verify standards and quality.
• Prepare estimates for reconditioning services intended to improve vehicle value, and coordinate and approve reconditioning services.
• Conduct condition reports and imaging audits to reduce policy-loss risk and goodwill expenses.
• Use condition-report data and vehicle-inspection processes to identify prior paintwork, auto-body repairs, frame damage, PDR, and other vehicle conditions.
• Educate clients about auction processes and recommend or upsell Manheim/CAI products and services based on client needs.
• Prioritize tasks, maintain professionalism in client relationships, and assist with prompt, professional resolution of client issues.
• May coordinate redemptions, ensure proper documentation, and comply with PII policies and procedures.
• Apply NAAA guidelines when placing vehicle announcements and/or brands.
• Follow safety and health procedures, model safe behaviors, and participate in safety activities aligned with Safety Excellence.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off such as sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED