Account Operations Specialist II (Manheim)

Cox Communications • Hayward, CA

1d • Onsite

About The Position

Cox Automotive is hiring an Account Operations Specialist II to serve as a primary contact for assigned clients and coordinate vehicle operations across auction teams and other departments. The role handles client accounts of varying complexity, responds to questions and concerns about vehicle condition and discrepancies, and supports positive relationships with internal and external stakeholders.

The specialist coordinates sale vehicle runs and the movement and organization of client inventory, and helps ensure reconditioning services are completed on time and meet Cox standards and client service-level guidelines. Duties include examining vehicles in the sales lineup, estimating and coordinating reconditioning services, conducting condition reports and imaging audits, and applying vehicle inspection knowledge to identify issues such as prior paintwork, body repairs, frame damage, and paintless dent repair. The role also advises clients about auction processes and may recommend or upsell Manheim/CAI products and services based on their needs.

The position may include coordinating redemptions and associated documentation while following PII policies. The specialist must adhere to applicable safety procedures, NAAA guidelines, and company standards. This is an hourly, onsite position at a specified Cox location, with no remote option and no travel. The work environment includes frequent exposure to outdoor weather conditions and a moderate noise level. A pre-employment drug test is required; the company states it does not currently test for marijuana for this position.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination of qualifications may be accepted, such as a related degree or certification beyond high school/GED, or 5 years of related experience.
• Valid driver's license; safe drivers are required.
• Physical ability and mental acuity to perform the job successfully within required timeframes.
• Proficiency with Microsoft Office applications and other internal business platforms.

Nice To Haves

• Self-starter who can work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Proficient knowledge of condition report data and the vehicle inspection process, including identifying previous paintwork, auto body repairs, frame damage, and paintless dent repair.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmissions.
• Prior experience in vehicle reconditioning and/or general auto body knowledge.

Responsibilities

• Serve as the primary point of contact for client issues across accounts of varying complexity, collaborating with auction teams and other stakeholders.
• Respond promptly and professionally to client inquiries and concerns about vehicle condition or discrepancies.
• Coordinate sale vehicle run processes and communicate with auction departments to support inventory movement, organization, and timely reconditioning.
• Build positive relationships with assigned clients and explain auction processes.
• Examine vehicles in the sales lineup to assess standards and quality.
• Prepare estimates for reconditioning services, coordinate and approve those services, and follow Cox standards and client SLA guidelines.
• Conduct condition reports and imaging audits to reduce policy-loss risk and goodwill expenses.
• Use condition report data and vehicle inspection knowledge to identify prior paintwork, body repairs, frame damage, paintless dent repair, and related issues.
• Recommend or upsell Manheim/CAI products and services based on client needs.
• Coordinate redemptions when assigned, ensuring proper documentation and compliance with PII policies and procedures.
• Apply NAAA guidelines to ensure appropriate placement of vehicle announcements or brands.
• Follow safety and health procedures, model safe behaviors, and participate in Safety Excellence activities.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED