Office Services Supervisor

Ricoh • Schaumburg, IL

3h • $20 - $22

About The Position

The Office Services Supervisor, also identified as Site Manager, is accountable for daily operations at a small- to medium-sized site and manages a small team. The role manages contracted services, including copy, courier, managed print, hospitality, imaging, and mail services. It assesses talent, supports staff career development, and conducts performance management and employee counseling with support from assigned leadership.

The position oversees site staffing, service quality, customer relationships, contractual requirements, and financial responsibilities. It works with customers to meet service-level agreements and improve business processes, and supports reporting, customer presentations, and business reviews. The role also develops employees through training, coaching, performance evaluation, and individual development planning.

Requirements

• High school diploma or GED.
• 3–5 years of work experience in a related field, such as B2B or technical work.
• 3–5 years of customer-facing work experience.
• Demonstrated high-level knowledge and understanding of technology.
• Proficiency as an Off 360 user.
• Strategic issue analysis and problem-solving skills.
• Ability to present to a medium-sized group.
• Professional customer-service skills.
• Professional technical aptitude.
• Professional written and verbal communication skills.

Nice To Haves

• At least two years of managerial work experience is strongly preferred.

Responsibilities

• Manage daily operations of a small- to medium-sized site and a small team of direct reports.
• Prioritize competing work, communicate team vision and priorities, and foster a positive work culture.
• Use knowledge of Ricoh products and offerings to apply existing solutions or identify alternatives.
• Manage production labor percentages in line with company targets for production and quality-control labor.
• Improve operational quality through effective implementation and management of Ricoh Service Excellence tools.
• Work with customers and supporting leadership to achieve service-level agreements and improve business processes.
• Maintain a customer-focused environment, collect end-user feedback, use satisfaction surveys, and support business retention.
• Help achieve audit, deadline, and compliance goals using applicable tools and best practices.
• Ensure appropriate staffing by matching employee skills and equipment to production demands.
• Motivate employees and recognize accomplishments using Ricoh recognition programs.
• Set clear expectations for direct reports and train, cross-train, coach, counsel, direct, and evaluate their work.
• Identify training and performance-planning targets and develop assigned staff through individual development plans.
• Evaluate team-member performance and provide career-development and training opportunities.
• Maintain formal daily contact with the customer and understand client requirements, with support from assigned leadership.
• Identify service-delivery gaps or scope creep and adjust process documentation while meeting client or Ricoh requirements and financial responsibilities.
• Resolve issues concerning pricing, orders, and invoicing by communicating with the sales department.
• Create or support site reporting, customer presentations, and business reviews aligned with contractual requirements and value-added reporting.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team-member tuition assistance.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED