Office Services Supervisor

RR Donnelley • Atlanta, GA

8d • $52,000 - $76,900

About The Position

RRD is hiring an Office Services Supervisor to help manage day-to-day people, operations, and client service. The role leads a team providing office support and client services, including mail, reprographics, conference-room setup, and vendor management. The supervisor coordinates workflow, assigns work, supports team development, resolves operational issues, and helps use labor, equipment, and supplies efficiently. The position requires strong customer service, organization, communication, and problem-solving skills, along with the ability to work in a fast-paced, deadline-driven environment and handle confidential information.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of proven experience in a customer-service environment.
• At least 3 years of office-support experience, including a combination of administrative, facilities, hospitality, reception, reprographics, and mailroom work.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and its use.
• Intermediate Microsoft Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Demonstrated ability to prioritize competing priorities under tight deadlines.
• Proven customer-service skills and ability to build, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and judgment about when to escalate issues to management.
• Ability to work well in a team and interact effectively with people from diverse and multifunctional backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated with a positive, can-do attitude.

Nice To Haves

• Experience in the legal or financial services industries preferred.
• Prior experience managing vendors preferred.
• Basic understanding of profit and loss (P&L) is a plus.

Responsibilities

• Ensure the team provides outstanding client service and build strong customer relationships.
• Manage timekeeping and absences for direct reports, ensuring system accuracy and compliance with policies and procedures.
• Create an environment that supports service expansions and new business opportunities.
• Maximize profitability through effective use of labor and resources.
• Resolve operational problems or issues promptly.
• Produce required reports on schedule.
• Coordinate team workflow, prioritize jobs, and delegate duties to associates.
• Balance day-to-day assignments with projects and ad hoc requests related to mail volume, reprographics, conference-room setup, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately, and on deadline.
• Train new employees on policies and procedures.
• Address team-member performance issues.
• Work with the manager to create development plans and challenging assignments for team members.
• Escalate client or team concerns to the manager to help resolve issues proactively.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies cost-efficiently.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Depending on the role, participation in a bonus, commission, or incentive program may be part of total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level