Office Services Supervisor

RR Donnelley • Atlanta, GA

1d • $52,000 - $76,900

About The Position

The Operations Supervisor is an independent leader who helps manage day-to-day people, operations, and client service. The role coordinates the team’s workflow and work assignments, supports client relationships, addresses operational issues, and oversees the effective use of labor, resources, equipment, and supplies. The supervisor trains employees, addresses performance issues, and works with the manager on employee development. Duties also include supporting work related to mail volume, reprographics, conference room setup, and vendor management.

The position requires a bachelor’s degree or equivalent experience, at least three years of customer service experience, and at least three years of office support experience. The salary range is $52,000–$76,900 per year. Benefits include medical, dental, and vision coverage, paid time off, disability and life insurance, a 401(k) with company match, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of proven experience in a customer service environment.
• At least 3 years of office support experience, including a combination of administrative, facilities, hospitality, reception, reprographics, and mailroom work.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and its usage.
• Intermediate Microsoft Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Demonstrated ability to prioritize competing priorities under tight deadlines.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and ability to recognize when to escalate an issue to management.
• Ability to work well in a team and interact effectively with people from diverse and multifunctional backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated with a positive can-do attitude.

Nice To Haves

• Customer service experience in legal or financial services industries preferred.
• Prior experience managing vendors preferred.
• Basic P&L understanding is a plus.

Responsibilities

• Ensure the team provides outstanding client service and builds strong customer relationships.
• Conduct time and absence management for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through effective utilization of labor and resources.
• Immediately resolve operational problems or issues.
• Produce required reports on schedule.
• Coordinate team workflow, prioritize jobs, and delegate duties to associates.
• Balance day-to-day assignments with projects and ad hoc requests related to mail volume, reprographics, conference room setup, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with the manager to create development plans and challenging assignments for team members.
• Escalate client or team concerns to the manager to proactively resolve issues.
• Adhere to Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential participation in a bonus, commission, or incentive program, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager