Office Services Supervisor

Opensity Solutions•Dallas, TX

3d•Onsite

About The Position

Opensity Solutions is seeking a hands-on Office Services Supervisor to lead onsite workplace operations and deliver exceptional client service. The role oversees office services, mail, print, hospitality, and reception while ensuring efficient operations, a high-performing team, and a professional corporate environment. The schedule is 8 a.m. to 5 p.m., Monday through Friday. Opensity Solutions provides technology-enabled managed services to law firms, financial institutions, and professional services firms. Its capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services. Its mission is to provide modernized technology platforms, elevated technology support, and valuable insights to help clients excel.

Requirements

3–5 years of experience leading teams in office services, workplace operations, hospitality, or a client-service environment.
High school diploma or equivalent.
Strong leadership, communication, and client relationship management skills.
Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and PowerPoint.
A proactive, solutions-oriented approach to problem-solving and service delivery.
Ability to thrive in a fast-paced corporate environment while maintaining high service standards and team accountability.

Nice To Haves

Familiarity with CRM, workforce management, or service delivery systems such as Salesforce or ServiceNow.

Responsibilities

Serve as the primary day-to-day client liaison, managing requests, resolving issues, and maintaining strong relationships.
Oversee daily office services, including mail, shipping, print and copy services, conference room setups, hospitality, and reception.
Monitor service quality, SLAs, and KPIs to ensure consistent, high-quality delivery.
Maintain operational procedures, site documentation, and a polished workplace environment.
Supervise, coach, and develop onsite staff, overseeing scheduling, onboarding, performance management, and employee engagement.
Partner with the Client Relations Director and Human Resources to address operational challenges, improve processes, and support business objectives.