Office Services Supervisor

RR Donnelley • New York, NY

6d

About The Position

The Operations Supervisor is an independent leader who helps manage day-to-day people, operations, and client service. The role coordinates office support work across administrative, facilities, hospitality, reception, reprographics, mailroom, conference room setup, and vendor management activities. The supervisor ensures work is completed efficiently, accurately, and on time while supporting strong customer relationships, effective use of resources, and team development.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of proven experience in a customer service environment.
• At least 3 years of office-support experience, including a combination of administrative, facilities, hospitality, reception, reprographics, and mailroom work.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and its use.
• Intermediate Microsoft Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Demonstrated ability to prioritize competing priorities under tight deadlines.
• Customer service skills to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions consistent with business needs and policy.
• Good problem-solving skills and judgment about when to escalate issues to a manager.
• Ability to work well in a team and interact effectively with people from diverse, multifunctional backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated, positive, can-do attitude.

Nice To Haves

• Experience in legal or financial services industries.
• Prior experience managing vendors.
• Basic understanding of profit and loss (P&L).

Responsibilities

• Ensure the team provides outstanding service to clients and builds strong customer relationships.
• Manage time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
• Create an environment that supports service expansions and new business opportunities.
• Maximize profitability through effective utilization of labor and resources.
• Resolve operational problems or issues promptly.
• Produce required reports on schedule.
• Coordinate team workflow, prioritize jobs, and delegate duties to associates.
• Balance day-to-day assignments with projects and ad hoc requests related to mail volume, reprographics, conference room setup, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
• Train new employees on policies and procedures.
• Address team members’ performance issues.
• Work with the manager to create development plans and challenging assignments for team members.
• Escalate client or team concerns to the manager to proactively resolve issues.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies cost-efficiently.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential participation in a bonus, commission, or incentive program, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager