Office Services Supervisor

RR Donnelley • Washington, DC

8d • Onsite

About The Position

The Operations Supervisor is an independent leader who helps manage day-to-day people, operations, and client service. The role coordinates office support work, including mail volume, reprographics requests, conference room setup, and vendor management, while ensuring efficient and accurate completion of jobs and projects. The supervisor supports customer relationships, team development, operational problem-solving, and profitability through effective use of labor and resources.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of proven experience in a customer service environment.
• At least 3 years of office support experience, including a combination of administrative, facilities, hospitality, reception, reprographics, and mailroom work.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and its usage.
• Intermediate Microsoft Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Demonstrated experience prioritizing competing priorities under tight deadlines.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and judgment about when to escalate problems to a manager.
• Ability to work well in a team and interact effectively with people from multifunctional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated, positive, can-do attitude.

Nice To Haves

• Experience in the legal or financial services industries.
• Prior experience managing vendors.
• Basic understanding of profit and loss (P&L).

Responsibilities

• Ensure the team provides outstanding service to the client and builds strong customer relationships.
• Manage time and absence records for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through effective utilization of labor and resources.
• Resolve operational problems or issues immediately.
• Produce required reports on schedule.
• Coordinate team workflow, prioritize jobs, and delegate duties to associates.
• Balance day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics, conference room setup, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with the manager to create development plans and challenging assignments for team members.
• Escalate client or team concerns to the manager to proactively resolve issues.
• Adhere to Williams Lea policies and client-site policies.
• Use equipment and supplies in a cost-efficient manner.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential participation in a bonus, commission, or incentive program, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager