Office Service Representative I

Canon Business Process Services, Inc. • Lansing, IA

13d

About The Position

Under general supervision, the Office Service Representative I handles and dispatches mail, packages, and interoffice correspondence across all mail and package classes. The role may also include copy center work, reception, hospitality, and other administrative duties. The representative supports customer satisfaction by understanding client expectations, proactively resolving problems, and building positive working relationships.

The position includes receiving, sorting, logging, and delivering mail and packages; preparing outgoing mail, interoffice pouches, and overnight shipments; and maintaining accurate shipping records. It also involves distributing and tracking supplies, monitoring copy supply inventory, operating photocopiers and fax machines, producing and checking copy jobs, and preparing production, volume, and billing reports. Depending on site needs, duties may include maintaining kitchen and conference areas, reception, moving supplies or furniture, scanning documents, and preparing shipments. The employee must learn new features of office automation and shipping equipment as they are introduced at the site.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience working in a mailroom or professional office environment.
• Ability to perform routine functions using office equipment and systems such as fax machines, scanners, postage meters, stamping and tracking systems, photocopiers, color copiers, and binding equipment.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds and move loads over 50 pounds using a mail cart; ability to occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls and occasional stair climbing may be required.

Nice To Haves

• Some knowledge of metering, weighing, logging, and other shipping procedures.
• Some computer skills.

Responsibilities

• Promote customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Wrap, seal, weigh, apply postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
• Prepare scheduled outgoing interoffice pouches for client affiliates, when applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review records for accuracy and completeness.
• Organize and distribute supplies in response to client employee requests, verify and log deliveries, and monitor copy supplies, paper, and toner inventory.
• Handle items for distribution to client employees, affiliates, dealers, or other groups.
• Estimate runtimes for small and medium photocopy jobs; check copies for quality and accuracy; bind copies when requested; and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate logs, enter fax data for client chargebacks where appropriate, and generate activity and confirmation reports.
• Prepare monthly production and volume reports to measure productivity and support billing charges.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, maintain kitchen and conference areas, order food, make coffee, provide reception, move boxes or furniture, replace light bulbs, scan documents, or prepare outgoing shipments.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as introduced at the site.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED