Office Service Representative I

Canon Business Process Services, Inc. • Raleigh, NC

2d

About The Position

Under general supervision, the Office Service Representative I handles and dispatches mail, packages, and interoffice correspondence of all classes. The role may also include copy center activities, reception, hospitality, and other administrative duties. The position requires customer-focused service, accurate processing and tracking of incoming and outgoing items, and the ability to learn new office-automation equipment and features as they are introduced at the worksite.

The representative may also organize and distribute supplies, perform photocopying and faxing, maintain equipment and supply areas, prepare reports, and assist with shipping and document scanning. Depending on site needs and direction from the Site Manager, duties may include maintaining kitchen and conference areas, ordering food, making coffee, greeting visitors, answering phones, moving supplies or furniture, and replacing light bulbs.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience working in a mailroom or professional office environment.
• Ability to perform routine functions using office equipment and systems, including fax machines, scanners, postage meters, stamping and tracking systems, photocopiers, color copiers, and binding equipment.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to perform regular twisting, turning, squatting, bending, reaching, and lifting, and to sit, stand, or walk for prolonged periods.
• Ability to regularly lift and carry up to 20 pounds and push a mail cart or move items weighing over 50 pounds; ability to occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls; may occasionally need to climb stairs.

Nice To Haves

• Some knowledge of metering, weighing, logging, and other shipping procedures.
• Some computer skills.

Responsibilities

• Provide customer service by understanding customer expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare and dispatch outgoing mail and packages in accordance with postal regulations, including wrapping, sealing, weighing, and affixing postage.
• Prepare scheduled outgoing interoffice pouches for client affiliates, if applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review them for accuracy and completeness.
• Organize and distribute supplies to client employees, verify and log deliveries, monitor copy-supply inventory, and keep supply areas neat.
• Handle items for distribution to client employees, affiliates, dealers, or other designated groups.
• Estimate runtimes for small- to medium-sized photocopy jobs; check copies for quality and accuracy; bind copies when requested; and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate logs, enter fax data for client chargebacks where appropriate, generate activity and confirmation reports, and confirm receipt when necessary.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, maintain client kitchen and conference areas, order food, and make coffee.
• As directed by the Site Manager, answer telephones, take messages, and greet visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
• Perform document scanning and prepare outgoing items for shipping as assigned.
• Learn new features and functionalities of copying machines, fax machines, scanners, shipping equipment, and other office-automation technology introduced at the site.
• Perform additional duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs to prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.
• A company focused on creating a positive work and client environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED