Office Service Representative I

Canon Business Process Services, Inc. • Princeton, NJ

9d

About The Position

Under general supervision, the Office Service Representative I handles and dispatches mail, packages, and interoffice correspondence across all mail and package classes. The role may also include copy center activities, reception, hospitality, and other assigned duties. The representative supports customer satisfaction, maintains accurate mail and service records, and adapts to new office-automation equipment and features as they are introduced at the worksite.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience working in a mailroom or professional office environment.
• Ability to operate routine functions of office equipment and systems, including fax machines, scanners, metering and stamping equipment, tracking systems, photocopiers, color copiers, and binding equipment.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
• May regularly lift and carry up to 20 pounds and push a mail cart weighing over 50 pounds; may occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls; may occasionally need to climb stairs.

Nice To Haves

• Some knowledge of metering, weighing, logging, and other shipping procedures.
• Some computer skills.

Responsibilities

• Provide customer service by understanding customer expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare, weigh, apply postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
• Prepare scheduled outgoing interoffice pouches for client affiliates when applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review records for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, monitor copy-supply inventory, and maintain a neat supply area.
• Handle items for distribution to client employees, affiliates, dealers, or other recipients.
• Estimate run times for small- to medium-sized photocopy jobs, check output quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, arranging service calls, and routine cleaning.
• Operate fax machines; send and receive faxes; maintain accurate logs; enter fax data for client chargebacks when appropriate; and prepare activity or confirmation reports and confirm receipt as needed.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, set up and maintain kitchens and conference rooms, order food, and make coffee.
• As directed by the Site Manager, answer telephones, take messages, and greet visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
• As directed by the Site Manager, scan documents and prepare outgoing items for shipping.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as office-automation technology changes.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED