Office Service Representative I

Canon Business Process Services • Princeton, NJ

8d

About The Position

Under general supervision, the Office Service Representative I handles and dispatches all classes of mail, packages, and interoffice correspondence. The position may also support copy center activities, reception, hospitality, and other administrative duties as assigned. It requires customer-focused service, timely and accurate handling of mail and shipments, and the operation of office equipment. The employee may need to learn new features and functions as office automation technology changes.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience working in a mailroom or professional office environment.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to perform routine functions using office equipment and systems, including fax machines, scanners, metering and stamping equipment, tracking systems, photocopiers, color copiers, and binding equipment.
• Ability to work overtime and meet deadlines.
• Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds and move loads over 50 pounds using a mail cart; ability to occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls; may occasionally need to climb stairs.

Nice To Haves

• Some knowledge of metering, weighing, logging, and other shipping procedures.
• Some computer skills.

Responsibilities

• Provide customer service by understanding expectations, proactively identifying and resolving issues, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare and dispatch outgoing mail and packages in accordance with postal regulations, including wrapping, sealing, weighing, and affixing postage.
• Prepare scheduled outgoing interoffice pouches, when applicable.
• Process outgoing overnight shipments, such as Federal Express and UPS, to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review them for accuracy and completeness.
• Organize and distribute supplies according to job requests, verify and log deliveries, and monitor copy-supply inventory while keeping supply areas neat.
• Handle items for distribution to client employees, affiliates, dealers, or other designated recipients.
• Estimate runtimes for small- to medium-sized photocopy jobs; check copy quality and accuracy; produce bound copies when requested; and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate fax logs, and, where appropriate, enter fax data for client chargebacks.
• Generate activity and confirmation reports, confirm receipt with recipients when necessary, and prepare monthly production and volume reports for productivity measurement and billing.
• Perform administrative duties such as inserting, copying, photocopying, and faxing as needed.
• As directed by the Site Manager, set up and maintain kitchen areas and conference rooms, order food, make coffee, answer telephones, take messages, greet visitors, move boxes or furniture, replace light bulbs, scan documents, or prepare outgoing items for shipping.
• Learn new features and functionalities of copying, faxing, scanning, and shipping equipment as introduced at the site.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED