Office Service Representative I

Canon Business Process Services • El Dorado Hills, CA

7d

About The Position

Under general supervision, the Office Service Representative I handles and dispatches all classes of mail, packages, and interoffice correspondence. The role may also include copy center activities, reception, hospitality, and other administrative duties as assigned. The position requires learning new features and functions of office automation equipment as they are introduced at the site.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience working in a mailroom or professional office environment.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to perform routine functions using office equipment and systems, including fax machines, scanners, postage meters, stamping and tracking systems, photocopiers, color copiers, and binding equipment.
• Ability to work overtime and meet deadlines.
• Ability to meet the role’s physical demands, including regular twisting, turning, squatting, bending, reaching, lifting, and prolonged sitting, standing, or walking; regularly lifting and carrying up to 20 pounds and moving loads over 50 pounds with a mail cart; occasionally lifting up to 50 pounds; frequent use of hand and foot controls; and occasional stair climbing.

Nice To Haves

• Some knowledge of metering, weighing, logging, and other shipping procedures.
• Some computer skills.

Responsibilities

• Promote customer satisfaction by understanding expectations, proactively identifying and resolving issues, and building customer relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare outgoing mail and packages by wrapping, sealing, weighing, affixing postage, and dispatching them in accordance with postal regulations.
• Prepare scheduled outgoing interoffice pouches for client affiliates, when applicable.
• Process outgoing overnight shipments, such as Federal Express and UPS, to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review them for accuracy and completeness.
• Organize and distribute supplies to client employees, verify and log delivered orders, monitor copy-supply inventory, and keep supply areas neat.
• Handle items for distribution to some or all client employees, affiliates, or dealers.
• Estimate completion times for small to medium photocopy jobs; check copies for quality and accuracy; produce bound copies when requested; and deliver and pick up copy jobs.
• Provide minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate fax logs, enter fax data for client chargebacks where appropriate, generate activity and confirmation reports, and confirm receipt when necessary.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Perform other administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, set up and maintain client kitchen areas and conference rooms, order food, and make coffee; provide reception by answering telephones, taking messages, and greeting visitors; move boxes, supplies, or furniture; replace light bulbs; scan documents; and prepare outgoing items for shipping.
• Learn new features and functionalities of copying machines, fax machines, scanners, shipping equipment, and other office automation technology introduced at the site.
• Perform additional duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED