Office Service Representative I

Canon Business Process Services, Inc.•El Dorado Hills, CA

About The Position

Under general supervision, the Office Service Representative I handles and dispatches mail, packages, and interoffice correspondence across all mail and package classes. The role may also include copy center activities, reception, hospitality, and other assigned duties. The representative supports customer satisfaction by understanding client expectations, proactively identifying and resolving issues, and building relationships. The position includes receiving, sorting, delivering, preparing, and logging mail and packages; processing shipments and interoffice pouches; and meeting client and vendor deadlines. It also involves distributing and monitoring supplies, completing copy and fax work, maintaining accurate logs and reports, and performing general administrative tasks. Depending on site needs and direction from the Site Manager, duties may also include reception, kitchen and conference room support, scanning, shipping preparation, and moving supplies or furniture. The employee must learn new office automation equipment and features as they are introduced.

Requirements

High school diploma or equivalent.
0–1 year of experience working in a mailroom or professional office environment.
Ability to perform routine functions using equipment and systems such as fax machines, scanners, postage meters, stamping and tracking systems, photocopiers, color copiers, and binding equipment.
Excellent customer service skills and a professional attitude and appearance.
Ability to work overtime and meet deadlines.
Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
Ability to regularly lift and carry up to 20 pounds and move items over 50 pounds using a mail cart; occasional lifting up to 50 pounds.
Frequent use of hand and foot controls.
Ability to occasionally climb stairs.

Nice To Haves

Some knowledge of metering, weighing, logging, and other shipping procedures.
Some computer skills.

Responsibilities

Promote customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building relationships.
Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
Wrap, seal, weigh, affix postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
Prepare scheduled outgoing interoffice pouches for client affiliates, when applicable.
Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
Log incoming and outgoing items as required and check records for accuracy and completeness.
Organize and distribute supplies, verify and log orders upon delivery, monitor copy supplies, and keep supply areas neat.
Handle items for distribution to client employees, affiliates, dealers, and other groups.
Estimate copy-job runtime; check copies for quality and accuracy; produce bound copies when requested; and deliver and pick up copy jobs.
Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
Operate fax machines, send and receive faxes, maintain accurate logs, enter data for client chargebacks where appropriate, generate reports, and confirm receipt as necessary.
Prepare monthly production and volume reports to measure productivity and prepare billing charges.
Perform administrative tasks such as inserting, copying, photocopying, and faxing.
As directed by the Site Manager, maintain kitchen areas and conference rooms, order food, and make coffee.
As directed by the Site Manager, answer telephones, take messages, and greet visitors.
As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
Perform document scanning and prepare outgoing items for shipping as assigned.
Learn new features and functions of copying, faxing, scanning, and shipping equipment introduced at the site.
Perform additional duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive training and development programs that prepare employees to advance from within.
Employee discounts on entertainment, products, and services nationwide.

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