Office Service Representative I

Canon Business Process Services • Lansing, MI

12d

About The Position

Under general supervision, the Office Service Representative I handles and dispatches mail, packages, and interoffice correspondence. The role may also include copy center activities, reception, hospitality, and other administrative duties. The representative supports customer satisfaction by understanding client expectations, proactively identifying and resolving issues, and building relationships.

The position receives, sorts, logs, and delivers incoming mail and packages; prepares outgoing mail, interoffice pouches, and shipments; and handles copy, fax, scanning, supply, and administrative tasks. Depending on site needs, duties may include maintaining kitchen and conference areas, reception work, moving supplies or furniture, and preparing items for shipment. The role requires learning new office equipment features as technology changes.

The position involves regular bending, reaching, lifting, sitting, standing, and walking, and may require moving mail carts and handling items of varying weights. Overtime may be required to meet deadlines.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience working in a mailroom or professional office environment.
• Ability to perform routine functions using office equipment and systems, including fax machines, scanners, postage meters, stamping equipment, tracking systems, photocopiers, color copiers, and binding equipment.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds, push a mail cart or move items weighing over 50 pounds, and occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls; may occasionally need to climb stairs.

Nice To Haves

• Some knowledge of metering, weighing, logging, and other shipping procedures.
• Some computer skills.

Responsibilities

• Provide customer service by understanding expectations, proactively identifying and resolving issues, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare, weigh, seal, and dispatch outgoing mail and packages in accordance with postal regulations.
• Prepare scheduled interoffice pouches and process overnight shipments such as Federal Express and UPS.
• Log incoming and outgoing items and review records for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, and monitor copy-supply inventory.
• Estimate copy-job runtime, check copy quality and accuracy, produce bound copies, and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, maintain accurate fax logs, enter fax data for client chargebacks when appropriate, and prepare activity and confirmation reports.
• Prepare monthly production and volume reports for productivity measurement and billing.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, maintain client kitchen and conference areas, order food, make coffee, answer telephones, take messages, greet visitors, move boxes or furniture, replace light bulbs, scan documents, and prepare outgoing shipments.
• Learn new features and functionalities of copying, faxing, scanning, and shipping equipment as introduced at the site.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED