OFFICE SCHEDULER - BEEBE MEDICAL GROUP

Beebe Healthcare•Lewes, DE

About The Position

The Office Scheduler is responsible for scheduling physician office appointments and obtaining accurate appointment and financial information to create financial accounts. The role maintains strong rapport with physician offices and ancillary departments. Schedulers answer incoming calls, identify and pre-register patients, verify insurance eligibility, and accurately enter information into the electronic medical record system. They follow scheduling guidelines and departmental protocols, communicate appointment details and directions to patients, and coordinate same-day add-on appointments with office staff. The role also requires managing high call volume, multiple computer systems, and frequent interruptions while adjusting priorities and maintaining courteous, professional communication.

Requirements

Two years of experience in a hospital setting or physician's office.
Knowledge of medical terminology and basic anatomy.
High school graduate or equivalent.
Clear written and verbal communication skills.
Knowledge of basic computer programs.
Ability to maintain confidentiality regarding patients and team members.
Ability to withstand crisis situations.
Customer service skills for interacting with patients, team members, and visitors.

Nice To Haves

Prior experience in scheduling, patient accounts, as a unit clerk, or as a medical assistant.

Responsibilities

Answer incoming calls within 30 seconds and maintain a call volume of eight calls per hour.
Obtain patient demographic information and use additional identifiers when necessary to correctly identify patients.
Accurately enter patient information into the electronic medical record system.
Pre-register patients by obtaining insurance information and verifying eligibility.
Follow scheduling guidelines and departmental protocols, obtain accurate appointment and reason-for-visit information, and use the scheduling matrix when applicable.
Inform patients of their appointment and arrival times and provide directions to the selected office location when necessary.
Communicate same-day add-on appointments directly to the office coordinator and/or staff.
Attend at least 90% of department staff meetings, read meeting minutes and daily emails, and attend applicable educational offerings.
Bring scheduling issues and patient concerns to the office coordinator or manager, following the chain of command.
Manage high call volume, multiple computer systems, frequent interruptions, changing priorities, stress, and departmental needs.
Communicate courteously and professionally with providers, staff, and patients.
Perform other duties as assigned.