Medical Office Scheduler II

Healthcare Outcomes Performance Company • Phoenix, AZ

3d

About The Position

The Medical Office Scheduler II schedules clinic appointments, including consultations and follow-up visits, using electronic medical record (EMR), scheduling, and referral tools. The role gathers patient demographic, insurance, and medical information; confirms insurance eligibility; and processes referrals, including contacting patients and importing referral documents into patient charts. The scheduler also responds to incoming calls and requests, relays messages to staff, and works with the pre-registration team in daily appointment-request operations. The position requires careful handling of confidential health and member information in accordance with HIPAA guidelines.

Requirements

• At least 1 year of experience in the healthcare field.
• Excellent organizational skills.
• Strong customer service orientation.
• Strong computer and data-entry background.
• Knowledge of medical terminology and insurance plans.

Nice To Haves

• Previous call center experience.

Responsibilities

• Schedule clinic appointments, including consultations and follow-up visits, using the EMR and scheduling tool.
• Collect pertinent demographic, insurance, and medical information.
• Use scheduling tools and the referral system to arrange patient appointments.
• Confirm a patient's insurance-plan eligibility when scheduling an appointment.
• Process referrals, contact patients to schedule appointments, and import referrals and documents into patient charts.
• Answer and resolve incoming calls and requests in a timely and accurate manner.
• Communicate potential patient concerns to supervisors and/or leads.
• Triage and relay necessary messages to appropriate staff members.
• Participate with the pre-registration team in daily operations for processing patient appointment requests.
• Maintain strict confidentiality of health records and member information and meet HIPAA guidelines.
• Perform other duties as assigned.

Benefits

• Competitive health and welfare benefits.
• Monthly $43 stipend to use toward ancillary benefits.
• HSA with qualifying HDHP plans and company match.
• 401(k) plan with company match after 6 months of service; part-time employees are included.
• Employee Assistance Program available 24/7.
• Employee Appreciation Days.
• Employee Wellness Events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed