Medical Front Office Specialist/Scheduler

North Florida Surgeons • Jacksonville, FL

1d • Onsite

About The Position

The Medical Front Office Specialist/Scheduler is the first point of contact for patients and helps create a welcoming, positive patient experience while keeping front-office operations running smoothly. The role handles incoming calls, patient appointments, payments, patient records and forms, insurance verification, referrals, prior authorizations, and coordination of medical records and testing. The specialist also supports the clinical team with administrative work and collaborates with physicians and staff to support excellent patient care. This is a full-time, in-person position scheduled Monday through Friday, 8:00 AM to 5:00 PM, with pay starting at $16.50 per hour.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience.
• Cheerful, welcoming, and genuinely enjoys helping people.
• Organized and able to multitask in a busy office.
• Dependable, punctual, and a strong team player.
• Professional with excellent communication skills.
• Comfortable using computers, phones, and office equipment.
• Able to prioritize tasks while maintaining accuracy and attention to detail.
• Committed to providing outstanding customer service and a positive patient experience.
• Must successfully pass a background check and drug screening.

Nice To Haves

• Previous healthcare receptionist or medical office experience.
• Typing speed of approximately 50 WPM.
• Experience verifying insurance and obtaining referrals and prior authorizations.

Responsibilities

• Schedule and route incoming phone calls and assist callers promptly and courteously.
• Welcome patients with warmth and professionalism, including over the phone.
• Schedule and confirm patient appointments accurately.
• Collect patient payments and process transactions.
• Update patient demographic and insurance information.
• Provide and collect required patient forms and obtain necessary signatures.
• Verify insurance eligibility and obtain referrals and prior authorizations.
• Request previous medical records and coordinate necessary prior testing.
• Assist with scheduling laboratory and imaging appointments as directed.
• Support the clinical team with scanning, copying, filing, and data entry.
• Resolve patient concerns professionally and compassionately.
• Become proficient in the Practice Management System and other office technology.
• Work collaboratively with physicians and staff to support excellent patient care.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED