Medical Front Office Specialist

North Florida Surgeons•Jacksonville, FL

17h•Onsite

About The Position

ENT Specialists of North Florida and Meier Plastic Surgery are seeking a professional, friendly, and detail-oriented Medical Front Office Specialist. This role is the first point of contact for patients and helps create an exceptional patient experience. The specialist supports front-office operations, including patient check-in and check-out, appointment scheduling, phone assistance, payment collection, insurance verification, and communication with patients, providers, and staff. The position is based at 75 Jaidev Rd, Suite 200, St. Johns, FL 32259. Hours are Monday through Thursday, 7:30 AM to 4:30 PM, and Friday, 7:30 AM to 1:00 PM. Pay is $17.00–$19.00 per hour.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Ability to multitask in a busy clinical environment.
Strong organizational skills and attention to detail.
Ability to maintain professionalism and confidentiality.
Proficiency with computers, Microsoft Office, and office equipment.
Ability to work independently and as part of a team.
Understanding of PPO, HMO, Medicare, and commercial insurance plans.

Nice To Haves

Previous medical front office, medical receptionist, or healthcare customer service experience.
Experience with insurance verification, referrals, and prior authorizations.
Familiarity with electronic medical records (EMR) and practice management software.
High school education or equivalent.
One year of experience with Athena EMR systems.
One year of medical receptionist experience.
One year of insurance verification experience.
One year of experience obtaining insurance authorization.
One year of experience checking patients in and out.

Responsibilities

Develop and maintain proficiency in the Practice Management System.
Greet patients courteously and professionally.
Verify and update patient demographic and insurance information.
Provide, collect, and review required patient forms and obtain necessary signatures.
Answer incoming phone calls promptly and assist patients with scheduling, questions, and requests.
Schedule, reschedule, and confirm patient appointments.
Perform patient check-in and check-out processes accurately.
Collect copays, balances, and other patient payments in accordance with office policies.
Verify insurance eligibility and obtain authorizations and referrals as required.
Assist with scanning, filing, data entry, photocopying, and other administrative tasks.
Address patient concerns professionally and escalate issues when appropriate.
Maintain patient confidentiality and comply with HIPAA regulations.
Collaborate with providers and staff to ensure efficient daily operations.