Medical Front Office Specialist

North Florida Surgeons, P.A.•Jacksonville, FL

12d•$17 - $19•Onsite

About The Position

ENT Specialists of North Florida and Meier Plastic Surgery are seeking a professional, friendly, and detail-oriented Medical Front Office Specialist. The role serves as the first point of contact for patients and contributes to an exceptional patient experience in a fast-paced medical office environment. The specialist handles patient check-in and check-out, appointment scheduling, phone calls, payment collection, insurance verification, and communication with patients, providers, and staff. The position is located at 75 Jaidev Rd, Suite 200, St. Johns, FL 32259. Hours are Monday through Thursday, 7:30 AM–4:30 PM, and Friday, 7:30 AM–1:00 PM. Pay is $17.00–$19.00 per hour.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Ability to multitask in a busy clinical environment.
Strong organizational skills and attention to detail.
Ability to maintain professionalism and confidentiality.
Proficiency with computers, Microsoft Office, and office equipment.
Ability to work independently and as part of a team.
High school or equivalent education is preferred.
One year of experience with Athena EMR systems is preferred.
One year of medical receptionist experience is preferred.
One year of insurance verification experience is preferred.
One year of experience obtaining insurance authorizations is preferred.
One year of experience checking patients in and out is preferred.

Nice To Haves

Previous medical front office, medical receptionist, or healthcare customer service experience.
Experience with insurance verification, referrals, and prior authorizations.
Familiarity with electronic medical records (EMR) and practice management software.
Understanding of PPO, HMO, Medicare, and commercial insurance plans.

Responsibilities

Develop and maintain proficiency in the Practice Management System.
Greet patients courteously and professionally.
Verify and update patient demographic and insurance information.
Provide, collect, and review required patient forms and obtain necessary signatures.
Answer incoming phone calls promptly and assist patients with scheduling, questions, and requests.
Schedule, reschedule, and confirm patient appointments.
Perform patient check-in and check-out processes accurately.
Collect copays, balances, and other patient payments in accordance with office policies.
Verify insurance eligibility and obtain authorizations and referrals as required.
Assist with scanning, filing, data entry, photocopying, and other administrative tasks.
Address patient concerns professionally and escalate issues when appropriate.
Maintain patient confidentiality and comply with HIPAA regulations.
Collaborate with providers and staff to ensure efficient daily operations.