Medical Front Office Specialist/Scheduler

North Florida Surgeons, P.A.•Jacksonville, FL

1d•Onsite

About The Position

The Medical Front Office Specialist/Scheduler is the first point of contact for patients and helps create a welcoming, positive patient experience while keeping the front office running smoothly. The role requires a friendly, dependable, organized team member who provides exceptional customer service in a fast-paced healthcare environment. The position handles patient calls and appointments, payment processing, demographic and insurance updates, patient forms, insurance eligibility verification, referrals, and prior authorizations. It also coordinates medical records and prior testing, assists with laboratory and imaging appointments, supports the clinical team with administrative tasks, addresses patient concerns, and works collaboratively with physicians and staff. The role is full-time, in person, Monday through Friday, 8:00 AM to 5:00 PM, with a day shift. Pay starts at $16.50 per hour.

Requirements

High school diploma or GED.
At least 2 years of customer service experience.
Cheerful, welcoming demeanor and genuine interest in helping people.
Organization and ability to multitask in a busy office.
Dependability, punctuality, and ability to work as part of a team.
Professionalism and excellent communication skills.
Comfort using computers, phones, and office equipment.
Ability to prioritize tasks while maintaining accuracy and attention to detail.
Commitment to outstanding customer service and a positive patient experience.
Must successfully pass a background check and drug screening.

Nice To Haves

Previous healthcare receptionist or medical office experience.
Typing speed of approximately 50 WPM.
Experience verifying insurance and obtaining referrals and prior authorizations.

Responsibilities

Schedule and route incoming phone calls; answer promptly and courteously and assist patients with their needs.
Welcome patients with warmth and professionalism over the phone.
Schedule and confirm patient appointments accurately.
Collect patient payments and process transactions.
Update patient demographic and insurance information.
Provide and collect required patient forms and obtain necessary signatures.
Verify insurance eligibility and obtain referrals and prior authorizations.
Request previous medical records and coordinate necessary prior testing.
Assist with scheduling laboratory and imaging appointments as directed.
Support the clinical team with scanning, copying, filing, and data entry.
Resolve patient concerns professionally and calmly.
Become proficient with the Practice Management System and other office technology.
Collaborate with physicians and staff to support excellent patient care.