Medical Office Scheduler II

Healthcare Outcomes Performance Co. (HOPCo) • Phoenix, AZ

4d

About The Position

The Medical Office Scheduler II schedules clinic consultations and follow-up appointments using an electronic medical record (EMR), scheduling tools, and a referral system. The role gathers patient demographic, insurance, and medical information; verifies insurance eligibility; processes referrals and related documents; and responds to incoming calls and requests. The scheduler works with the pre-registration team, communicates patient concerns to supervisors or leads, routes messages to appropriate staff, and protects the confidentiality of health records and member information in accordance with HIPAA guidelines.

Requirements

• At least 1 year of experience in the healthcare field.
• Excellent organizational skills.
• Strong customer service orientation.
• Strong computer and data-entry background.
• Knowledge of medical terminology and insurance plans.

Nice To Haves

• Previous call center experience.

Responsibilities

• Schedule clinic appointments, including consultations and follow-up visits, using the EMR and scheduling tool.
• Collect pertinent demographic, insurance, and medical information.
• Use scheduling tools and the referral system to schedule patient appointments.
• Confirm patient eligibility with the insurance plan when scheduling an appointment.
• Process referrals, contact patients to schedule appointments, and import referrals and documents into patient charts.
• Answer and resolve incoming calls and requests in a timely and accurate manner.
• Communicate potential patient concerns to supervisors and/or leads.
• Triage and relay necessary messages to appropriate staff members.
• Participate in daily appointment-request processing alongside the pre-registration team.
• Maintain strict confidentiality of health records and member information and meet HIPAA guidelines.
• Perform other assigned duties.

Benefits

• Competitive health and welfare benefits.
• Monthly $43 stipend toward ancillary benefits.
• HSA with qualifying HDHP plans and company match.
• 401(k) plan after 6 months of service with company match; part-time employees are included.
• 24/7 Employee Assistance Program.
• Employee Appreciation Days.
• Employee Wellness Events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed