LEAD OFFICE - BEEBE WALK IN

Beebe Healthcare•Rehoboth Beach, DE

5d•$18 - $28

About The Position

The Lead Office supervises and directs the day-to-day billing functions for hospital bills submitted to Medicare, Blue Cross, Medicaid, commercial insurers, and self-pay accounts. The role is responsible for the daily operation of the billing office, supporting staff, maintaining billing procedures, and promoting accurate, timely claims processing and continuous quality improvement. The position monitors accounts receivable and performance, resolves claim problems with billing staff, communicates third-party payer billing changes, and maintains current procedures. It also supports training, onboarding, performance evaluation, hiring, and regulatory compliance. In the absence of the Director of Operations, the role supervises Billing Department personnel.

Requirements

Five years of experience in a health care environment in a patient accounting department.
Knowledge of UB92 billing elements, ICD9/ICD10, and CPT coding.
Strong written and verbal communication skills.
Strong working knowledge of computer billing systems.
Clear written and verbal communication skills.
Ability to keep patient and team-member information confidential.
Ability to withstand crisis situations.
Customer service skills for assisting patients, team members, and visitors.
Knowledge and experience with electronic health records.
Experience with medical terminology or completion of a course in medical terminology.
High school graduate or equivalent.

Responsibilities

Plan and organize workflow to maximize productivity while maintaining quality, safety, and customer satisfaction.
Assist in developing and monitoring PDCA systems and take action on process improvements.
Ensure team members follow departmental policies and procedures and meet quality, safety, and regulatory requirements.
Monitor regulatory and accreditation compliance and address deficiencies.
Train new and current team members and students; ensure orientation and training checklists are completed.
Ensure annual mandatory education is completed and competencies are assessed and documented.
Provide leadership with feedback on team member performance, including coaching, counseling, or disciplinary needs.
Assist leadership with initial and annual performance appraisals.
Recommend or assist with departmental training, education, quality and safety programs, and performance improvement projects.
Serve as a knowledgeable resource for daily departmental operations and share job-specific knowledge.
Participate in interviews and provide feedback on candidates.
Manage the daily operation of the billing office.
Assist the Director of Operations in establishing and monitoring departmental quality assurance standards.
Monitor performance and communicate performance-study results to billing staff to promote quality improvements.
Review problem claims and meet daily with billing staff to answer questions and resolve billing issues.
Monitor and document material accounts receivable and report results to upper management in a timely manner.
Stay current on billing changes and regulations from third-party payers and communicate requirements to billing staff.
Assist the Director of Operations in developing desk-top procedure guidelines and keep procedures current.
Provide training and orientation for new staff.
Use quality assurance reports to educate staff and support ongoing improvements in job performance.
Assist the Director of Operations with hiring, interviewing, and monitoring and evaluating employees.
Supervise Billing Department personnel when the Director of Operations is absent.
Prepare transaction reports for account write-offs and refer them to the Director of Operations for approval.
Maintain liaison with federal, state, and third-party insurance payers to support accurate and timely medical billing.
Maintain effective working relationships with interdepartmental personnel and other hospital departments.

Benefits

Competitive compensation and wellness benefits, including medical, dental, vision, and prescription coverage.
Sign-on and referral bonuses for select positions.
Tuition assistance up to $5,000.
Paid time off.
Long-term sick accrual.
Employer Contribution Plan.
Free short- and long-term disability for full-time employees.
Zero copay for drugs on the prescription plan for certain conditions.
College Bound 529 Savings Plan.
Life insurance.
Beebe Perks via Work Advantage.
Employee Assistance Program.
Pet insurance.