Office Operations Manager

TWAY Trustway Services•Atlanta, GA

9d•Onsite

About The Position

JOIN THE ASSURANCEAMERICA TEAM Are you someone who takes pride in being friendly, reliable, and always willing to help — whether the task is big or small? Do you enjoy keeping a space running smoothly while being the first smiling face people see when they walk in? Join AssuranceAmerica as our Office Operations Manager, where you’ll be both the front-facing presence of our headquarters and a key support partner to our internal teams. As an Office Operations Manager you’ll be stationed at the front desk during all working hours (excluding lunch and breaks), serving as the professional and welcoming face of AssuranceAmerica. At the same time, you'll keep the office stocked, organized, and operating efficiently. This role is perfect for someone who loves helping others, stays organized, and has a positive attitude toward both routine tasks and new challenges.

Requirements

Friendly, professional, and approachable – always representing the company well.
Team-oriented and able to work with all departments.
Flexible and open to perform “big and small” tasks.
Organized, proactive, and detail-focused
Reliable with occasional flexibility to arrive early or stay later when needed.
Minimum of 3 years of experience in office administration, operations, reception, or sales support role.
Proven experience effectively managing multiple responsibilities at the same time.

Nice To Haves

Bilingual (English-Spanish)

Responsibilities

Greet all visitors with a professional and approachable demeanor.
Maintain consistent front desk coverage – you are the first impression of the company.
Ensure reception and lobby areas are always clean, welcoming, and presentable.
Restock breakroom supplies and maintain shared supply areas.
Clean and maintain the coffee machines, beverage machine, and surrounding counters.
Keep shared areas tidy, including the breakroom, reception desk, copier area, and storage spaces.
Order supplies for all departments and manage facility/vendor service requests.
Coordinate deliveries and distribute packages efficiently.
Assist the Sales Operations team with: Travel booking, fleet rentals, marketing coordination and supplies, business cards, and event planning and logistics for all sales meetings.
Processing validation emails and updating E&O information for our agents, along with other tasks, as needed.
Reviewing incentive and agent accounting reports daily and reporting findings to Accounting at the end of the month.
Supporting Lunch & Learns for Human Resources.
Handling SR22/SR26 processing and routing accounting invoices for Underwriting, as needed.