Office Operations Assistant - Charlton

St. Mary's Healthcare•Amsterdam, NY

9d•Onsite

About The Position

St. Mary’s Healthcare is hiring a full-time Office Operations Assistant at its Charlton Health Center. This is a day-shift position scheduled for 40 hours per week, with a hiring range of $18.74 to $25.07 per hour. Actual compensation depends on experience and other factors permitted by law. Eligible shifts may receive differentials: 10% for weekday evening and weekend day shifts, 15% for weekday night shifts, and 21% for weekend evening and night shifts. The assistant supports medical office operations by welcoming patients, handling registration and insurance verification, collecting payments, maintaining medical records, and scheduling appointments and services. The role also involves patient communication, coordination with clinical staff, and providing coverage in other departments when requested.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities while applying critical thinking.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills, integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative.
Ability to work in a fast-paced environment.
Critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and effective interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.

Responsibilities

Welcome patients, accurately enter their information into applicable systems, and verify their identification.
Use proper identification and greeting when answering phone calls; prioritize calls and messages and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain required signatures.
Ensure a valid order is in the medical record when necessary.
Coordinate and communicate with appropriate staff or departments to obtain additional testing, including laboratory or imaging services, when needed.
Assist management with quality assurance as needed.
Obtain insurance information and scan insurance cards into the medical record.
Use insurance verification tools and online resources, check for medical necessity, and complete authorization requests as appropriate.
Collect patient co-pays and other financial responsibilities and record payments in the medical record.
Complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, process medical information requests according to established policies and procedures, and respond to patient requests for records.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, physical, occupational or speech therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.