Office Operations Assistant

DEFENSEWERX•Niceville, FL

11h•Onsite

About The Position

The Office Operations Assistant is a part-time role and the first point of contact for visitors, customers, and partners at Doolittle Institute’s 21,000-square-foot high-tech facility in Niceville, Florida. The role creates a welcoming and professional experience while supporting front desk operations, facility readiness, and customer service activities. The position manages incoming calls and visitors, coordinates basic facility support, assists with audiovisual and technology needs, maintains common areas, and helps ensure facility security by following established policies and procedures. It also supports meeting and event spaces, facility operations, and supply inventories.

Requirements

High school diploma or equivalent.
1 to 3 years of experience in a relevant role.
Strong customer service, organizational, written, and verbal communication abilities.
Sufficient scheduling flexibility for opening and closing shifts.
Experience with Microsoft Office Suite, multi-line phone systems, audio/visual equipment support, and basic IT troubleshooting.
Ability to perform facility and event activities, including prolonged periods of walking and standing, moving throughout the facility, handling and stocking supplies, and assisting with setup, teardown, and reconfiguration of meeting and event spaces.
Ability to pass a background check.
Ability to successfully obtain and maintain a security clearance or successfully obtain and maintain an ITAR license.
Must not have any conflicts of interest affecting DWX or its partners.
Strong problem-solving skills and attention to detail.
Positive attitude and great work ethic.
Demonstrated ability to manage multiple priorities in a fast-paced environment and drive results through collaboration.
Desire to serve, mentor, guide, and develop others and promote DWX core values and a positive working environment.
Genuine passion for advancing the DWX mission and creating a sustainable and thriving organization.
Initiative, flexibility, and sound judgment when working independently and responding to customer, coworker, and facility needs.

Responsibilities

Serve as the primary point of contact for visitors, customers, and callers, providing professional reception, information, and customer service support.
Coordinate meeting and event space readiness by preparing rooms, assisting with technology and audiovisual equipment, monitoring facility conditions, and performing post-event room resets and cleanup.
Provide basic troubleshooting and user support for meeting room technology, audiovisual systems, and facility equipment.
Open and close the facility as needed, ensuring operational readiness and adherence to established safety and security procedures.
Monitor facility operations, identify maintenance or safety concerns, and coordinate appropriate corrective action with internal or external service providers.
Maintain inventories of office, kitchen, and event-related supplies; replenish items as needed to support daily operations.
Communicate effectively and professionally with customers, visitors, vendors, and team members while delivering exceptional service in a fast-paced environment.
Exercise sound judgment, adaptability, and initiative to manage changing priorities, resolve routine issues, and complete tasks with minimal supervision.
Collaborate with coworkers and support cross-functional activities to ensure successful meetings, events, and day-to-day facility operations.
Perform other duties as assigned to support organizational and facility needs.