Office Operations Assistant

DEFENSEWERX•Niceville, FL

3d•$18 - $20•Onsite

About The Position

The Office Operations Assistant is a part-time role serving as the first point of contact for visitors, customers, and partners at the Doolittle Institute’s 21,000-square-foot high-tech facility in Niceville, Florida. The role creates a welcoming and professional experience while supporting front desk operations, facility readiness, and customer service. Duties include managing incoming calls and visitors, coordinating basic facility support, assisting with audiovisual and technology needs, maintaining common areas, and supporting facility security by following established policies and procedures. Doolittle Institute, an AFRL Innovation Institute and member of the DEFENSEWERX Family of Innovation Hubs, supports the Air Force Research Laboratory by fostering R&D partnerships, developing AFRL’s future workforce, enabling rapid technology delivery to the warfighter, and licensing and commercializing AFRL technologies.

Requirements

High school diploma or equivalent.
1 to 3 years of experience in a relevant role.
Strong customer service, organizational, written, and verbal communication abilities.
Sufficient scheduling flexibility for opening and closing shifts.
Experience with Microsoft Office Suite, multi-line phone systems, audiovisual equipment support, and basic IT troubleshooting.
Ability to perform facility and event-related physical activities, including prolonged walking and standing, moving throughout the facility, handling and stocking supplies, and helping set up, tear down, and reconfigure meeting and event spaces.
Ability to pass a background check.
Ability to successfully obtain and maintain a security clearance or successfully obtain and maintain an ITAR license.
Must not have conflicts of interest affecting DWX or its partners.
Strong problem-solving skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment and drive results through collaboration.
Initiative, flexibility, sound judgment, and ability to work independently while responding to customer, coworker, and facility needs.

Nice To Haves

Positive attitude and strong work ethic.
Desire to serve, mentor, guide, and develop others and promote DWX core values and a positive working environment.
Passion for advancing the DWX mission and creating a sustainable and thriving organization.
Growth mindset and openness to learning and coaching.
Willingness to share credit, own accountability, and contribute as part of a team.

Responsibilities

Serve as the primary point of contact for visitors, customers, and callers, providing professional reception, information, and customer service support.
Prepare meeting and event spaces, assist with technology and audiovisual equipment, monitor facility conditions, and reset and clean rooms after events.
Provide basic troubleshooting and user support for meeting room technology, audiovisual systems, and facility equipment.
Open and close the facility as needed, ensuring operational readiness and compliance with safety and security procedures.
Monitor facility operations, identify maintenance or safety concerns, and coordinate corrective action with internal or external service providers.
Maintain office, kitchen, and event supply inventories and replenish supplies as needed.
Communicate professionally with customers, visitors, vendors, and team members while delivering service in a fast-paced environment.
Use judgment, adaptability, and initiative to manage changing priorities, resolve routine issues, and complete tasks with minimal supervision.
Collaborate with coworkers and support cross-functional activities for meetings, events, and daily facility operations.
Perform other duties as assigned to support organizational and facility needs.