Office Operations Assistant- (OBGYN)

St. Mary's Healthcare•Amsterdam, NY

About The Position

St. Mary’s Healthcare is hiring a part-time Office Operations Assistant for its OBGYN office. The position is scheduled for day shifts and 20 hours per week, with a hiring range of $18.74–$25.07. Actual compensation will be determined based on experience and other factors permitted by law. The assistant supports outpatient office operations by greeting and registering patients, managing phone calls and messages, verifying insurance, collecting payments, maintaining medical records, and scheduling appointments and services. The role also involves communicating with patients and staff, supporting quality assurance, and providing coverage or other assistance as assigned.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities while using critical thinking skills.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills, integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility, initiative, and ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both independently and as part of a team.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.
Medical terminology certification.

Responsibilities

Welcome patients, enter their information into applicable systems, and verify patient identification.
Answer phone calls using appropriate identification and greetings; prioritize calls and messages and route them to the appropriate person or department.
Collect and accurately enter patient demographic information and obtain required signatures.
Ensure a valid order is in the medical record when necessary.
Coordinate with appropriate staff or departments to arrange additional laboratory or imaging testing when needed.
Assist management with quality assurance as needed.
Obtain insurance information, scan insurance cards into the medical record, check for medical necessity, and complete authorization requests as appropriate.
Collect patient co-pays and other financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, and process medical-information requests according to established policies and procedures.
Respond to patient requests for medical records and manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process when able.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.