Office Operations Assistant - Pulmonary

St. Mary's Healthcare•Amsterdam, NY

About The Position

St. Mary’s Healthcare is hiring an Office Operations Assistant for its Pulmonary office. This full-time, day-shift position is scheduled for 40 hours per week. The role supports patient-facing office operations, including greeting patients, registration, insurance verification, payment collection, medical record handling, appointment scheduling, and communication with patients and staff. The hiring range is $18.74–$25.07 per hour; actual compensation depends on experience and other factors permitted by law. Eligible shifts may receive differentials: 10% for weekday evening and weekend day shifts, 15% for weekday night shifts, and 21% for weekend evening and night shifts.

Requirements

High school diploma/GED or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities and use critical thinking in all aspects of the job.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills, integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility, initiative, and ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction in a positive and appropriate manner.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.

Responsibilities

Welcome patients, enter their information accurately into applicable systems, and verify patient identification.
Use proper identification and greeting when answering phone calls; prioritize calls and messages and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain required signatures.
Ensure a valid order is in the medical record when necessary.
Coordinate with appropriate staff or departments to arrange additional laboratory or imaging testing when needed.
Assist management with quality assurance as needed.
Obtain insurance information and scan insurance cards into the medical record.
Use insurance verification tools and online resources; check for medical necessity and complete authorization requests when appropriate.
Collect patient co-pays and other patient financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records and obtain records needed for office visits.
Process and respond to medical information and medical-record requests according to established policies and procedures.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, physical, occupational or speech therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in peer interviewing when appropriate.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.