Office Operations Assistant

Ascension • Wauwatosa, WI

7d • Onsite

About The Position

The Office Operations Assistant supports the Primary Care department at Ascension’s Wauwatosa Ambulatory Center in Wauwatosa, Wisconsin. This full-time, day-shift role provides patient-facing and general clerical support, including greeting patients and visitors, managing check-in and check-out, verifying demographic information, and obtaining required documentation.

The position also handles insurance authorizations and precertifications, medical record release requests, appointment scheduling and confirmations, daily charge entry and submission, copayment collection, and reconciliation of reports and deposits.

Requirements

• High school diploma equivalency or one year of applicable cumulative job-specific experience.
• No licensure, certification, or registration is required.

Responsibilities

• Greet patients and visitors.
• Check patients in and out and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations and precertifications.
• Complete medical record release requests.
• Schedule and confirm patient appointments.
• Enter, review, and submit daily charges for patient procedures and services.
• Collect copayments.
• Reconcile daily reports and deposits for accuracy.
• Provide general office and clerical support to the assigned area.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Employer-matched 403(b), financial planning and hardship resources, disability insurance, and life insurance.
• Pro-rated paid time off and holidays.
• Ascension-paid tuition through Vocare, tuition reimbursement, professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.
• Optional legal and pet insurance and transportation savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED