Office Operations Assistant - Orthopedics

St. Mary's Healthcare•Amsterdam, NY

About The Position

St. Mary’s Healthcare is hiring an Office Operations Assistant for Mohawk Valley Orthopedics. This full-time, day-shift position is scheduled for 40 hours per week. The role supports outpatient office operations by welcoming and registering patients, verifying insurance, handling payments and medical records, and scheduling appointments and services. The hiring range is $17.30–$22.44; actual compensation depends on experience and other factors permitted by law. Shift differentials apply to eligible shifts worked.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and set day-to-day priorities while applying critical thinking.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative; ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both independently and as part of a team.
Effective and appropriate written and oral communication skills.
Ability to speak, read, and write English and follow instructions in English.

Nice To Haves

Previous medical office experience.
Medical terminology certification.

Responsibilities

Welcome patients, enter their information into applicable systems, and verify patient identification.
Answer phone calls using proper identification and greetings; prioritize calls and messages and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently, obtain required signatures, and ensure a valid order is in the medical record when necessary.
Coordinate with appropriate staff or departments to arrange additional lab or imaging testing when needed.
Assist management with quality assurance as needed.
Obtain insurance information, scan insurance cards into the medical record, check for medical necessity, and complete authorization requests as needed.
Collect patient co-pays or other financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, process medical-information requests according to established policies and procedures, and respond to patient requests for records.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, physical, occupational or speech therapy, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process.
Place ambulance calls as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.