Medical Office Assistant - Orthopedics

Lifepoint Health•Rutherfordton, NC

About The Position

The Medical Office Assistant works at Rutherford Orthopaedics, a practice providing patient-centered orthopedic care for a range of conditions and procedures. The role supports front-office operations and patient visits by greeting visitors, communicating with patients and providers, coordinating office workflow, managing records and information requests, and completing check-in and check-out activities. The assistant also updates patient and insurance information, collects payments, prepares for appointments, manages calls and messages, maintains the office and supply log, and coordinates referrals. Other duties within the position’s scope may be assigned by practice leads, supervisors, managers, or the Market director. The schedule is PRN.

Requirements

High school diploma or equivalent.
Critical thinking skills and decisive judgment.
Ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.

Nice To Haves

Medical front-office experience.
Knowledge of medical terminology.

Responsibilities

Greet visitors and communicate with patients and providers.
Coordinate workflow and compile records of office activities.
Complete all aspects of the check-in and check-out process.
Enter and update patient demographics and insurance information.
Collect copay and coinsurance balances for the current visit and any outstanding patient balances.
Complete pre-appointment checklists and prepare accordingly.
Place, answer, and direct phone calls; distribute messages, including retrieving and distributing answering-service messages.
Keep the office area neat and tidy.
Monitor and maintain a log of needed office supplies.
Handle information requests by reviewing files and records, answering inquiries, and responding to incoming work requests.
Monitor and address front-office task buckets in a timely manner.
Schedule referrals to other physicians or specialists as ordered, send the necessary records, and notify patients as needed.
Complete other tasks within the position’s scope as delegated by practice leads, supervisors, managers, or the Market director.

Benefits

Medical, dental, and vision coverage options for full-time and part-time employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability insurance.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.
Free travel and entertainment discount program.