Medical Office Assistant - Orthopedics

Lifepoint Health•Rutherfordton, NC

About The Position

Rutherford Regional Health System is hiring a Medical Office Assistant for Rutherford Orthopaedics. The practice provides orthopedic care across areas including sports medicine, hand surgery, pediatric orthopaedics, arthroscopic procedures, joint replacement, work-related injuries, and fracture care. The Medical Office Assistant supports front-office operations and patient care coordination, helping provide a welcoming and patient-focused experience. The schedule is PRN.

Requirements

High school diploma or equivalent.
Critical thinking skills and decisive judgment.
Ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.

Nice To Haves

Medical front-office experience.
Knowledge of medical terminology.

Responsibilities

Greet visitors and communicate with patients and providers.
Coordinate workflow and compile records of office activities.
Complete all aspects of the check-in and check-out process.
Enter and update patient demographic and insurance information.
Collect copayments, coinsurance, and outstanding patient balances.
Complete pre-appointment checklists and prepare accordingly.
Place, answer, and direct phone calls; distribute messages, including retrieving and distributing answering service messages.
Keep the office area neat and tidy.
Monitor and maintain a log of needed office supplies.
Handle information requests by reviewing files and records, answering inquiries, and responding to incoming work requests.
Monitor and address front-office task buckets in a timely manner.
Schedule referrals for patients to see other physicians or specialists as ordered, send needed records, and notify patients as needed.
Complete other tasks within the scope of the position as delegated by practice leads, supervisors, managers, and the Market director.

Benefits

Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability insurance.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.
Free travel and entertainment discount program.