Front Office Assistant - Orthopedics

Bayfront Health•Zephyrhills, FL

10d•Onsite

About The Position

The Front Office Assistant supports the daily operations of an ambulatory or physician office in the Orthopedics department. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. This is a full-time position at Orlando Health Jewett Orthopedic Institute in Zephyrhills, Florida, with a Monday through Friday schedule from 8:00 AM to 5:00 PM.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when required.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Adhere to and ensure compliance with Orlando Health and OHPE policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Follow Commitment to Excellence standards and actively engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting agency standards.
Use supplies efficiently.
Assist the billing service as requested.