Front Office Assistant - Orthopedics

Bayfront Health•Tampa, FL

10d

About The Position

The Front Office Assistant supports daily ambulatory and physician office operations. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization for office visits when needed.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Adhere to and ensure compliance with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Demonstrate competency using office equipment and technology, and answer telephone calls appropriately.
Demonstrate Commitment to Excellence standards and actively engage in improving the overall patient satisfaction experience.
Interact with patients and families professionally.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable federal, state, and local standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist billing service as requested.