Office Operations Assistant- Amsterdam Family Practice

St. Mary's Healthcare•Amsterdam, NY

19h•Onsite

About The Position

The Office Operations Assistant supports patient-facing administrative operations at Amsterdam Family Practice. The role welcomes and registers patients, verifies identification and insurance, collects payments, maintains confidential medical records, handles incoming and outgoing faxes, and schedules appointments, diagnostic testing, referrals, therapies, surgery, and imaging services. The assistant communicates with patients and staff, routes calls and messages, helps coordinate additional testing, and contributes to quality assurance and positive patient service. The position may also provide coverage in other departments and perform other assigned duties.

Requirements

High school diploma/GED or a minimum of three years' experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities while applying critical thinking.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills, integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative.
Ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.

Responsibilities

Welcome patients and accurately enter their information into applicable systems; verify patient identification.
Answer phone calls using appropriate identification and greetings, prioritize calls and messages, and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain required signatures.
Ensure a valid order is in the medical record when necessary.
Coordinate and communicate with appropriate staff or departments to obtain additional laboratory or imaging testing when needed.
Assist management with quality assurance as needed.
Obtain insurance information, scan insurance cards into the medical record, check medical necessity, and complete authorization requests when appropriate.
Collect patient co-pays and other financial responsibility and record payments in the medical record.
Complete cash reconciliation and deposits.
Maintain confidential medical records and obtain records needed for office visits.
Process requests for medical information according to established policies and procedures and respond to patient requests for medical records.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, physical, occupational or speech therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process.
Place calls for an ambulance as directed.
Provide float or coverage support in other departments when requested.
Perform other duties as assigned.